Privacy Policy

The Cove

Last updated: 27/03/26

1. Who We Are

The Cove is a multi-purpose space available for hire, events, and community use.

Data Controller:
The Cove
NIF: 519322487
Address: R. Miguel Bombarda 23, 8100-606 Loulé
Email: info@thecovealgarve.com

We are responsible for how your personal data is collected, used, and protected.

2. What Data We Collect

We may collect and process the following personal data:

  • Name

  • Email address

  • Phone number

  • Booking details (date, time, duration, usage)

  • Payment information (processed securely via third-party providers)

  • Any information you provide when contacting us

We do not intentionally collect sensitive personal data.

3. How We Use Your Data

We use your data to:

  • Manage and confirm bookings

  • Communicate with you about your booking or enquiry

  • Process payments

  • Provide customer support

  • Improve our services

  • Meet legal and regulatory obligations

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation, we process your data based on:

  • Contractual necessity – to provide booked services

  • Legal obligations – accounting, compliance

  • Legitimate interests – improving our services and communication

  • Consent – where required (e.g. marketing, if applicable)

5. Sharing Your Data

We only share your data when necessary, including with:

  • Payment providers (e.g. Stripe, PayPal)

  • Booking and scheduling platforms

  • Website hosting providers

  • Professional advisors (e.g. accountants)

All third parties are required to handle your data securely and in compliance with GDPR.

We do not sell your data.

6. Data Retention

We only keep your data for as long as necessary:

  • Booking records: up to 6 years (for legal/accounting purposes)

  • Enquiries: up to 12 months

  • Marketing data (if used): until you withdraw consent

7. Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

You can exercise these rights by contacting us at:
[Insert Email]

You also have the right to lodge a complaint with the Portuguese authority:
Comissão Nacional de Proteção de Dados (CNPD)

8. Data Security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure platforms for bookings and payments

  • Restricted access to personal data

  • Regular system and security updates

9. Cookies

Our website may use cookies to improve user experience and functionality.

You can control cookies through your browser settings.

(If you add analytics later, we’ll need to expand this section.)

10. Third-Party Links

Our website may include links to third-party websites.
We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page.

12. Marketing Communications

If you opt in to receive updates, we may send you information about events, offers, or news related to The Cove.

You can unsubscribe at any time using the link in our emails or by contacting us